EyeBuddy Support

We're here to help. EyeBuddy is developed by FynFlare LLC.

Contact us

Email support@geteyebuddy.com. Please include your device model, iOS version, and a short description of what happened.

Manage or cancel your subscription

Subscriptions are managed by Apple. On your iPhone or iPad, open Settings, tap your name, then Subscriptions, and choose EyeBuddy Premium. If you cancel, you keep Premium until the end of the period you've already paid for. To avoid being charged for the next period, cancel at least 24 hours before it ends. If you're using a free trial, cancel at least 24 hours before the trial ends to avoid being charged.

Restore purchases

If you've already subscribed and Premium isn't showing, open Parent Mode, go to Subscription, and tap Restore Purchases. Make sure you're signed in with the same Apple ID you subscribed with.

Family Sharing

EyeBuddy Premium supports Apple Family Sharing. If Family Sharing is set up on your Apple ID, family members can use your subscription on their own devices. See Apple's Family Sharing guide to set it up.

Camera monitoring isn't working

Distance, blink, and posture monitoring need an iPhone or iPad with Face ID (a TrueDepth camera). Devices without Face ID can still use scheduled breaks and viewing limits.
Check that camera access is on: Settings → EyeBuddy → Camera.
Make sure your face is well lit and the front camera isn't covered.
Monitoring only works while a video is playing inside EyeBuddy.

Delete your data

In Parent Mode, open Privacy Controls and tap Delete All Data. This removes profiles, approved videos, and viewing history from your device. EyeBuddy never saves or uploads camera images. See our Privacy Policy for details.

Important

EyeBuddy is a screen-habit and wellness tool. It is not a medical device and does not diagnose, treat, or prevent any condition. For concerns about your or your child's eyes or vision, please see an eye care professional.